Returns & Refunds
It’s important to us that you’re completely happy with your purchase!
Items that are not customized and have “never been used” can be returned for a refund or exchange within 30 days of receipt.
Simply drop us a note at firstname.lastname@example.org including the following information with the return/exchange:
– Your Name, address, email and order number
– Request either Refund or Exchange
– If Exchange, include new item (exchange only for equal or lesser value)
You will be responsible for the following fees of any qualified refunds:
(1) the administration fee charged by credit card institutions, and
(2) the shipping charge of returning the items to us.
***We highly recommend getting some sort of tracking and or insurance on the package***
**We are not responsible for items lost or damaged on route back to us**
**There is no refund on Shipping Fee**
Water Sommelier Inc.
95 Duffield Drive
Markham, Ontario L6G 0A8 Canada