Returns & Refunds

It’s important to us that you’re completely happy with your purchase!

Items that are not customized and have “never been used” can be returned for a refund or exchange within 30 days of receipt. 

Simply drop us a note at including the following information with the return/exchange:
– Your Name, address, email and order number
– Request either Refund or Exchange
– If Exchange, include new item (exchange only for equal or lesser value)

You will be responsible for the following fees of any qualified refunds:
(1) the administration fee charged by credit card institutions, and
(2) the shipping charge of returning the items to us.

***We highly recommend getting some sort of tracking and or insurance on the package***

**We are not responsible for items lost or damaged on route back to us**

**There is no refund on Shipping Fee**


Ship to:
Water Sommelier Inc.
95 Duffield Drive
Markham, Ontario L6G 0A8 Canada

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